do you expect from your training?
See what Stockton Cheese has achieved!
Stockton Cheese Incorporated (SCI), located in Stockton, IL,
produces varieties of Swiss cheese products, cream and whey concentrate
and operates 24 hours per day, seven days per week with one down
day each year. It is critical that each employee be fully engaged
in process ownership.
Upon my arrival as plant manager in March of 2000, I spent time with the management
team and employees of the various departments. While it was apparent that there
were training needs throughout the facility, I determined that the highest
priority was to develop a cohesive management team. The Business Institute
They surveyed each member of the plant Leadership Team (staff
reporting directly to me) and found that communication and problem identification/problem
solving were the skills most needed. Two classes were presented, Communication
For Managers and Performance Management leading to better goal setting and
performance review sessions by the Leadership Team.
The impact of training cannot always be measured in the weeks following training.
Reviewing performance measures over the last five years, these indicators determine
cost of producing each pound of cheese increased 5.68%, however
production increased 13.6%.
was achieved this in the face of dramatic increases in employee
benefits and utility costs during the last five years.
complaints reduced from 67 per year to 6 per year for whey
concentrate shipments and from 13 per year to 4 per year
for cream shipments.
The quality improvements led to a stronger financial balance sheet
as well as satisfied customers.
SCI is currently working with the Business Institute to provide
additional Leadership Team training regarding conflict management.
The financial and quality returns can conceivably be greater
then those resulting from the previous training completed by
SCI will continue utilizing the Business Institute at Highland
Community College to train plant employees and assist SCI in becoming
the highest quality and most cost competitive Swiss cheese manufacturing
facility in the United States. The training services being offered
by Highland Community College are a necessary ingredient to the
future success of SCI.
Stockton Cheese, Inc.
January 5, 2007
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