Is your business harboring un-broke
have often been shocked when I hear of people who put a young child
on an un-broke horse’s back. With much dismay, they
tell the story of how the horse bucked and threw the child to
the ground. Horses aren’t born wanting people to ride on
their backs. They don’t know that when someone pulls
the reins they are supposed to stop. These skills have to be
This analogy also applies to the business world. The skilled
accountants or production line workers who are promoted to a
supervisory position may not have learned the skills to manage.
The person hired to accept payments may also need customer service
training. They perform their jobs well, but they need to learn
new skills. These employees need training.
But don’t train just to train. Training should be based
on goals. Where do you want your company to be in five years?
Do the employees have the skills to get it there? What are the
employees’ current skills and what skills will they need?
When you have determined where the gaps are between the employees
current skills and required skills, it is also important to determine
who should be trained. The ability of the employee to learn the
material and use it effectively is critical to the success of
the training program and to the success of the organization.
Make sure the right person is being trained for the right job.
Don’t let your employees be hay burners.
Employees who do not have the skills to perform their jobs
are a waste of money
like an un-broke horse grazing in the field. Poor managers cause
their good staff to leave. Poor customer service providers cause
your customers to leave. An investment was made to obtain them,
why not make the investment to keep them?
Training Coordinator, Business Institute
Solutions is a monthly e-newsletter designed to inform you of
emerging business trends and help you be more successful in the
workplace. Please let us know what you think by sending a note
consider being highlighted in our e-newsletter by offering a
tip of suggestion that has worked for you at your workplace.
Please send us an email or
call us at 815 232-1362.