students graduate at the top of their respective college programs
and enter the workforce:
What matters to the first individual’s co-workers? What
matters to the manager who has promoted the second individual?
Their technical skills were equal; their “soft skills” were
first individual has transferred to six departments in three years. "She knows her stuff," her co-workers
say, “but she’s so critical. No one wants to work her
the same three years, the second individual has been promoted
twice: first to operations director and then
manager. She knows who she is and how she fits into the organization.
She works hard for and with her team and has resolved many potential
conflicts through direct attention, listening, and empathy.
skills,” “people skills” and
now “emotional intelligence,” these are ways of working
with others are recognized more and more for their essential role
in the business world and are not limited to any profession.
Soft skills make a difference between growth and stagnation, between
serving more clients or less, and between governing well and doing
Our message is that these skills can be learned.
Business Institute is sponsoring a presentation on these skills
and their role in business today by Mary Lynn
Luy, part-time instructor
with the Business Institute and a staff member at the Chamber,
on Tuesday, November 14 at the bi-monthly “Human Resources
Luncheon” of the Freeport Area Chamber of Commerce. (see
Laurie Gungel, Director, Business Institute
Train to Know– the Power to Grow
Goleman, Daniel (1998) Working with Emotional Intelligence. New
York: Bantam Books
Goleman, Daniel (2006) Social Intelligence
New York: Bantam Books
Solutions is a monthly e-newsletter designed to inform you of
emerging business trends and help you be more successful in the
workplace. Please let us know what you think by sending a note
consider being highlighted in our e-newsletter by offering a
tip of suggestion that has worked for you at your workplace.
Please send us an email or
call us at 815 232-1362.
Could ‘Soft Skills’ Really Matter To Your Business?”
by Mary Lynn Luy
Freeport Area Chamber of Commerce
HR Luncheon, noon
Nov. 16, 2006
R.S.V.P. to Cindy Lasco
To learn how the Business Institute
can bring any or all of these skills to your staff,
an email or call 815.599.3609 or 815.232.1362
upcoming Business Institute classes and programs...