How do I change margins in Word 2013?

Click this link for a short demonstration video on how to change margins.

How do I create a title page in Word 2013?

Click this link for a short demonstration video.

How do I create a header or footer in Word 2013?

Click this link for a short demonstration video.

How do I change font style and size in Word 2013?

Click this link for a short video on how to change font and size.

How do I change line spacing in Word 2013?

Click this link for a short vide on how to change line space.

How do I upload a file in Moodle?

This pdf contains step-by-step instructions.UploadFileAssignment26

How does TurnItIn Work? and how do I upload a file?

Click this link for a pdf about TurnItIn.

How do I review a TurnItIn Assignment?

Click this link for a pdf on reviewing TurnItIn assignments.

What is an online course?
HCC online courses are regular, college-level courses delivered over the Internet. Students interact with the instructor and other students using a variety of communication tools, including email, discussion boards, and other web technologies. Plan to spend as much time doing online coursework as you would a face-to-face course. For example, plan on spending three hours on coursework per credit hour.

Course materials are delivered completely online (may require an on campus orientation and/or proctored exams) When registering for an online course, look for letter Y section, as this letter will let you know which courses are online and which ones are not.

What are differences between Y1 online courses and Y2 online courses?

Much like traditional courses on campus, we at HCC strive to make sure no one class is too overcrowded, so being assigned to a Y1 or Y2 course indicates multiple sections of a given course. Y1 courses are considered to be "completely online" courses, where 100 % of the course work is done online. Y2 courses are will have some elements which will need to completed on the main campus. Such elements may include an in-class orientation course, others will included proctored tests. In knowing the differences between Y1 & Y2 courses, students will be able to know which version works best for them.

What is a hybrid course?
"Hybrid" or "blended" are names commonly used to describe courses that combine face-to-face classroom instruction with online learning. A significant portion of the learning activities take place online and time spent on instruction that traditionally occurs in the classroom is reduced but not eliminated. This allows the student flexible scheduling, while maintaining the face-to-face contact with the instructor and classmates that is typical of a more traditional course. Face-to-face segments of the course are set by the instructor, usually at the beginning of class.


Are online or hybrid course easier than a regular course?
Most students agree that online courses are very challenging. The content of the class is the same as a regular class though you are not tied down to a traditional schedule. The courses potentially require more reading on your own time and more writing, as well.

When do online courses start?
Online courses begin the first day of each semester. Be ready to log in and do work on the first day of class. You will have access to your course a few days before classes start, so use that time to become familiar with your course web site. You should email your instructor within a week prior to the start of class. Be prepared for your course.  Have required materials, including the textbook, by the first day of class.

Can I work ahead in my online course?

In general, online courses at Highland follow a schedule, just like traditional classes. Working ahead must be approved by the instructor, and is done at the discretion of the instructor.

How do I log into my class?
Go to the Highland home page and click the, LOGIN tab on the right side of the screen. Key in your username and password, click the gray login button to gain access to your course page via Moodle, your email via Groupwise, and Filr.

How do I find out which system my class uses?
Look up your class in
Online Courses to find the system used. All HCC online courses will be administered through Moodle, However, if you are taking classes via some of our ILLCO partners, these classes may use other course management systems such as Blackboard.

Can I create my own Moodle username?
No. Your Moodle username will be created for you and is usually first initial, middle initial, last name.

How do I access my Highland email account?
Go to, login, click on GroupWise or GroupWise Mobile is using your mobile device.

How do I register for online courses?
Online students follow the same registration procedure as on-campus students. You can register for classes on the  HCC campus, or you can register for classes online.

How do I buy my books for an online class?

Textbooks for online courses are available at the Highland bookstore. You may also search for your books through  online booksellers. If you choose to use such retailers, remember to order your books early to receive them for the start of your course. Be sure to check all information, including the ISBN, to order the correct text.  Do not order International editions.  They are not the same and will have a different  ISBN

Question about an Instructor?

You should talk to your instructor directly. You should also feel free to speak to the Division Dean, or contact the Vice President of Academic Services

Can I use Microsoft Works?
In most cases, Microsoft Works is sufficient for a Highland online course. Other programs such as Open Office, or Google Docs are acceptable as well. For Open Office, you will need to save your word processing in the RTF file format to avoid compatibility problems. To upload a Google doc file to Moodle, download as a Word document or PDF, the upload into Moodle.  All Highland computer labs have MS Office 2013. You can work on any documents you may have with Word 2013, which is easily compatible with newer and older versions of MS Word.

What is an Open Computer Lab?

An open computer lab is a place were students can go to use any available computer to work on assignments, access the internet, or use any of the available programs on the a computer. The two open computer labs available at Highland are the library and room T-139 in the Technology Center. Each of the open labs have staff available to assist you with questions you may have during their hours of operation.

How do I take tests?
Testing varies from class to class. All classes currently use online testing and some require you to find a test proctor.

How do I withdraw from an online class?
You may withdraw from an online class with a grade of "W" after the add/drop period and before the deadline to withdraw. Please see the college catalog (on the "Quick Links" tab) for more information. You may withdraw from an online course by completing the
Request to Withdraw From an Online Class form.

How do I get help?

For course-specific questions, contact your instructor. If you don't know how to contact your instructor, or you have general question about online or hybrid courses, call the  Academic  Technology Resource office at x3403 on campus or 815.599.3403 off campus, 8 a.m. to 8 p.m. Monday through Thursday and 8 a.m. to 4 p.m. on Friday. You may also stop in T146 or email

Why can't I access Moodle or Groupwise using MS Internet Explorer 10 or 11?

There have some reports compatibility issues with Internet Explorer versions 10 and 11, the flowing links below provide some helpful tips to have Moodle and Groupwise working properly with the most current MS web browsers.


Video Tutorials & Guides

How to get to Moodle, Using Moodle, & Feature Overview.

How to use Groupwise, & Feature Overview

R.O.A.R Introduction

           R.O.A.R Introduction Transcript


R,O.A.R Features

          R.O.A.R Features Transcript

R.O.A.R Online Bill Pay

          R.O.A.R Online Bill Pay Transcript

How to Upload Files for Assignments in Moodle 2.6. UploadFileAssignment26How to Upload Files for Assignments in Moodle 2.6. UploadFileAssignment26