How do I change margins in Word 2013?

Click this link for a short demonstration video on how to change margins.

How do I create a title page in Word 2013?

Click this link for a short demonstration video.

How do I create a header or footer in Word 2013?

Click this link for a short demonstration video.

How do I change font style and size in Word 2013?

Click this link for a short video on how to change font and size.

How do I change line spacing in Word 2013?

Click this link for a short vide on how to change line space.

How do I upload a file in Moodle?

This pdf contains step-by-step instructions.UploadFileAssignment26

How does TurnItIn Work? and how do I upload a file?

Click this link for a pdf about TurnItIn.

How do I review a TurnItIn Assignment?

Click this link for a pdf on reviewing TurnItIn assignments.

What is an online course?
HCC online courses are regular, college-level courses delivered over the Internet. Students interact with the instructor and other students using a variety of communication tools, including email, discussion boards, and other web technologies. Plan to spend as much time doing online coursework as you would a face-to-face course. For example, plan on spending three hours on coursework per credit hour.

Course materials are delivered completely online (may require an on campus orientation and/or proctored exams) When registering for an online course, look for Y1 or Y2 class sections, these letters designate online sections.

What is the difference between Y1 courses and Y2 courses?

Y1 courses are considered to be "completely online" courses, where 100% of the course work is done online. Y2 courses will have some element(s) which will need to be completed on campus. Such element(s) may include an in-class orientation meeting or proctored tests. In knowing the differences between Y1 & Y2 courses, students will be able to know which version works best for them.

What is a hybrid course?
"Hybrid" or "blended" are names commonly used to describe courses that combine face-to-face classroom instruction with online learning. A significant portion of the learning activities take place online and time spent on instruction that traditionally occurs in the classroom is reduced but not eliminated. Face-to-face segments of the course are set by the instructor, usually at the beginning of class. This allows the student flexible scheduling, while maintaining the face-to-face contact with the instructor and classmates that is typical of a more traditional course.

Are online or hybrid courses easier than regular courses?
Most students agree that online courses are very challenging. The content of the class is the same as a regular class though you are not tied down to a traditional schedule. The courses frequently require more reading and more writing.

When do online courses start?
Online courses begin the first day of each semester. Be ready to log in to Moodle and do work on the first day of class. Usually the instructor will provide access to your course a few days before class starts. Use that time to become familiar with your course. Be prepared for your course.  Have required materials, including the textbook, by the first day of class.

Can I work ahead in my online course?

In general, online courses at Highland follow a schedule, just like traditional classes. Working ahead must be approved by the instructor and is done at the discretion of the instructor.

How do I log into my class?
There are several ways to log into your class. (1) Go to the Highland home page and click the, LOGIN tab on the right side of the screen. Key in your username and password, click the gray login button to gain access to your course page via Moodle, your email via GroupWise, and H directory files through Filr. (2) Use the Highland mobile app and go to Moodle, (3) Go to log in with your username and password.

How do I find out which system my class uses?
Look up your class in
Online Courses to find the system used. All Highland courses will be administered through Moodle. However, if you are taking an ICE class from one of our ILCCO partners, the class may use a different course management system such as Canvas or Blackboard.

Can I create my own Moodle username?
No. Your Moodle username will be created for you and is usually first initial, middle initial, last name.

How do I access my Highland email account?
Go to, login, click on GroupWise or GroupWise Mobile if using your mobile device.

How do I register for online courses?
Online students follow the same registration procedure as on-campus students. You can register for classes on campus or online.

How do I buy my books for an online class?

Textbooks for online courses are available at the Highland bookstore. You may also search for your books through  online booksellers. If you choose to use such retailers, remember to order your books early to receive them for the start of your course. Be sure to check all information, including the ISBN, to order the correct text.  Do not order International editions.  They are not the same and will have a different ISBN

Question about an instructor?

You should talk to your instructor directly. You should also feel free to speak to the Division Dean or contact the Executive Vice President.

What word processing software should I use?
Check with your instructor. If you are taking a Microsoft Office (MS) class (ex.: Word, PowerPoint, Excel, or Access) MS Office 365, MS Office 2013 or 2016 are required. Office 365 may be purchased at the Rosemary J. Shockey Bookstore for a reasonable cost. If you are allowed to use Open Office, save the file in the RTF file format to avoid compatibility problems. To upload a Google doc file to Moodle, download as a Word document or PDF, then upload to Moodle.  All Highland computer labs have MS Office 2013. You can work on any documents you may have with Word 2013, which is compatible with newer and older versions of MS Word.

What is an Open Computer Lab?

An open computer lab is a place where students can go to use any available computer to work on assignments, access the internet, or use any of the available programs on the computer. The two open computer labs available at Highland are the library and room T-139 in the Technology Center. Each of the open labs have staff available to assist you with questions you may have during their hours of operation.

How do I take tests?
Testing varies from class to class. All classes currently use online testing and some require proctored tests taken in the Highland Testing Center or you must have a proctor approved at the beginning of class.

How do I withdraw from an online class?
You may withdraw from an online class with a grade of "W" after the add/drop period and before the deadline to withdraw. Please see the college catalog (on the "Quick Links" tab) for more information. You may withdraw from an online course by completing the
Request to Withdraw From an Online Class form.

How do I get help?

For course-specific questions, contact your instructor. If you don't know how to contact your instructor, or you have general questions about online or hybrid courses, call the Academic Technology Resource office at x3403 on campus or 815.599.3403 off campus, 8 a.m. to 8 p.m. Monday through Thursday and 8 a.m. to 4 p.m. on Friday. Summer hours are Monday-Thursday, 8 a.m. to 8 p.m., campus is closed on Fridays. You may also stop in T146 or email

Why can't I access Moodle or GroupWise using MS Internet Explorer 10 or 11?

There have been some reports of compatibility issues with Internet Explorer versions 10 and 11, the links below provide some helpful tips for Moodle and GroupWise.


Video Tutorials & Guides

How to get to Moodle, Using Moodle, & Feature Overview.

How to use Groupwise, & Feature Overview

R.O.A.R Introduction

           R.O.A.R Introduction Transcript

R,O.A.R Features

          R.O.A.R Features Transcript

R.O.A.R Online Bill Pay

          R.O.A.R Online Bill Pay Transcript

How to Upload Files for Assignments in Moodle 2.6. UploadFileAssignment26How to Upload Files for Assignments in Moodle 2.6. UploadFileAssignment26