COVID-19 Student Resources
The goal of our student services staff during the novel coronavirus (COVID-19) pandemic is to continue supporting Highland Community College students to safely and successfully complete the semester. Our services are available through in-person, online, phone, email, and video conferencing.
While on campus, you must self-monitor for COVID-19 symptoms, wear a face covering, keep at least 6 feet from others, and practice good hand hygiene. If you are waiting for COVID-19 test results, due to symptoms or potential exposure, please do not come to the Highland Community College campus.
Stay connected with Highland Community College. We encourage students to test their logins to online services immediately, login to your Highland email daily, and check our advisory page for updates related to Covid-19 at highland.edu/hcc-advisory. Follow us on Facebook, Instagram, and Twitter.
HCC Covid-19 Dashboard
In September, the Illinois Community College Board (ICCB) requested that all state community colleges post on their website current and cumulative COVID-19 cases. This information is updated weekly or as needed with a positive case. Read the dashboard
Phase 4 Campus Safety Precautions
August 10, 2020
The Phase 4 guidelines start on July 13 and include public access to campus while self-monitoring health, practicing social distancing, wearing a mask, and using good hand hygiene practices. Phase 4 guidelines
CARES Student Funds
January 5, 2021
Under the Coronavirus Aid, Relief, and Economic Security (CARES) Act, Highland Community College has received funds to provide emergency financial grants to students. The use of CARES Act funds is for expenses related to the disruption of campus operations due to the coronavirus (COVID-19).
For more information please visit the CARES Act page.
Zoom™ Rooms and Computer Labs
January 20, 2021
Highland has set-up optional rooms for students to access Zoom™ courses while on campus. Download the schedule to find open times for the two computer labs in T-138 and M-219.
Zoom™ Room Schedule (9/1)
- T-138: 10 stations
- M-219: 8 stations
Please make sure to:
- Keep your mask on at all times.
- Sanitize your hands.
- Wipe down your station.
- Bring your own ear buds or head phones.
T139 lab – open 9 a.m. – 12 p .m. and 2 – 5 p.m. Monday – Thursday and 9 a.m. – 1 p.m. Fridays.
Library Lab – open to allow four simultaneous users. Two-hour time slots can be reserved by calling 815-599-3539.
Online Learning Resources
September 22, 2020
- Moodle, GroupWise Email, and FILR password reset
- Office 365 download for students
- How-to videos and handouts
- Office 365 help and password reset
- Software/hardware assistance
Online/Hybrid Course Orientation
- Covers online learning. Moodle orientation, and technology skills used in learning
- To access: log in to Moodle, on your Moodle dashboard, click Orientation for Online/Hybrid Courses on the lower left-hand side
Contact email@example.com if your ROAR account is disabled
Contact firstname.lastname@example.org if you need help with Moodle, Zoom, Microsoft, document uploads, etc.
Student Help Desk
The Student Help Desk in T139 is now open to help you with software on your computer like Office 365 free of charge.
Hours: 9 a.m. to noon Monday, Tuesday, Wednesday, and Friday.
Call 815-599-3411 for more information.
August 14, 2020
To keep our campus community safe during the COVID-19 pandemic, we have made changes to our café services.
For more information and to view the menu, head to the Cafeteria web page.
January 13, 2021
In-person and virtual library services are available. You can request materials through PrairieCat and pick them up in person from the circulation desk. The stacks and seating are closed at this time.
A limited number of seats in the computer lab are available for use by appointment or first-come, first-served if there are no reservations.
The library will maintain daily service hours, but staff will be working remotely on Fridays. Please plan your checkout of physical library materials or use of lab computers for Mondays – Thursdays.
Monday: 8 a.m. – 5 p.m.
Tuesday: 8 a.m. – 5 p.m.
Wednesday: 8 a.m. – 5 p.m.
Thursday: 8 a.m. – 5 p.m.
Friday: staff available to assist students remotely from 8 a.m. – 5 p.m.
Discovery Search: Find electronic research books, scholarly journals, magazines, and newspaper articles.
Information Literacy Skills: How-to videos on scholarly articles and discovery search.
J. Rosemary Shockey Bookstore E-Books and Resources
January 5, 2021
Walk-ins: 8 a.m. – 5 p.m.
Same-day pickup for online and phone orders placed by 12 p.m.
Curbside pickup is available by request.
Laptop Loan Program
July 13, 2020
Highland has a limited number of laptops available for loan to students who either don’t have personal computers or their computers are not sufficient for online coursework. These computers are intended for personal educational use and will be loaned throughout the fall 2020 semester as long as rental laptops are still available. Contact an advisor or call 815-599-3582.
Campus WiFi Access
April 21, 2020
Students may access WiFi from parking lot D outside of the Ray and Betty Stamm Health Science wing. Fifteen designated parking spots are available with access to campus WiFi. Please observe a two-hour time limit during regular campus hours.
Need WiFi access off-campus? Find a map of hotspots around the state here: Illinois Drive-up WiFi Hotspots
January 20, 2021
The Helping Overcome Personal Emergencies Program at Highland Community College assists students dealing with unexpected financial emergencies. H.O.P.E. was created to help students stay in college and meet their educational goals. The HOPE fund will also accept applications for assistance during the spring 2021 semester.
For more information and to fill out an application, go to the H.O.P.E. Program webpage. The H.O.P.E. committee will reach out to you approximately 24 hours after your application is submitted. Contact HOPE@highland.edu for questions.
July 13, 2020
If you are a new student, wanting to register with Disability Services, please contact Barb Statdfield, Coordinator of Disability Services, to set up your initial (virtual) meeting as soon as possible.
Disability services are available. If you find that there are additional barriers to your education in an online learning format, please notify disability services to discuss accommodations to lessen barriers. If you should become ill for a significant length of time and are having difficulty maintaining your academics, please seek assistance through disability services at 815-599-3605 or email@example.com.
January 21, 2021
Therapist Ashley Abate from New Horizons Counseling Center is available for virtual appointments 9 a.m. – 2 p.m. Tuesdays and 2 – 7 p.m. Wednesdays. Other times are available for scheduling by request. To schedule an appointment, please send an email to firstname.lastname@example.org to schedule an appointment.
Records & Registration
January 21, 2021
Records and Registration is open from 8 a.m. – 5 p.m. Monday – Friday for walk-in services.
Intent to Graduate forms are due February 11, 2021, for spring and summer graduates.
Most enrollment-related services, including online registration, are available through ROAR and the enrollment and records webpage.
If you have questions or need assistance with online services, records, or registration contact email@example.com.
July 13, 2020
Financial Aid office staff is back on campus. The Financial Aid email firstname.lastname@example.org is monitored daily; if you need to speak with Financial Aid staff, please email your contact information along with your question, and they will contact you as soon as possible.
Complete your FAFSA for the 2020-2021 academic year here.
Advising & Project Succeed
January 22, 2021
Advising staff is on campus and ready to continue helping students while following the HCC phase four safety precaution plan. To maintain traffic flow and keep safety in mind, we are encouraging that students call ahead to schedule advising appointments.
When scheduling an appointment, we will recommend a virtual or phone appointment option, but a face-to-face appointment option is available upon request.
To schedule an advising appointment, call 815-599-3573. Also, to contact an advisor, please send an email to the advisor directly or call the office phone number during regular business hours.
Project Succeed is offering scheduled walk-in appointments from 12:30 – 5:30 p.m. on Mondays and from 8 a.m. – 1 p.m. on Thursdays. Virtual or phone appointments are preferred. To schedule an appointment contact email@example.com or 815-599-3583.
The tutoring room will be used for advising with one computer available in the main office area.
Project Succeed tutoring will be available virtually. Schedule an appointment with Wes Bertram or Brian Moore:
July 13 , 2020
Career Services staff is on campus and ready to continue helping students while following the HCC phase four safety precautions. To maintain traffic flow and keep safety in mind, Career Services is encouraging that students call ahead or email to schedule appointments.
When scheduling an appointment, Career Services will recommend a virtual or phone appointment option, but a face-to-face appointment option is available upon request.
Career Services student resources are available on Moodle. Contact Anthony Musso to access the following topics:
- Career Assessments
- Resume Development
- Cover Letter Development
- Soft Skills
- LinkedIn Page Creation
September 21, 2020
Times are as follows: Monday – Friday: 8 a.m., 10 a.m., 12 p.m., 2 p.m., with additional time slots of 4 p.m. and 6 p.m. on Wednesdays.
Please make sure to call well in advance of your testing window, so as to ensure you solidify a time while there is ample availability.
During Phase 4 of Illinois’ re-opening plan, the Testing Center will offer online and in-person placement testing, ADA testing, specialty testing, and limited make-up exams on an appointment-only basis. Same day testing will be available if needed.
YMCA of Northwest Illinois
August 12, 2020
Call 815-235-9622, follow on Facebook, or visit freeportymca.org for its current status.
December 15, 2020
Additional student resources including the CONTACT of Northern Illinois Crisis Line, healthcare, food pantries, and unemployment can be found in the Community Resources Guide.
Spring 2020 Grade Guidance
May 7, 2020
Spring 2020 Grading Change Overview
• At the end of the Spring 2020 semester, your faculty will submit course grades as defined in their syllabi, just like any other semester.
• Once these grades are recorded, you may choose to keep the grade assigned or convert the letter grade into a Satisfactory (S) or No Credit Covid (NCC) option until June 4, 2020.
• An S grade may be selected for a C or better. An NCC grade may be selected for a D, F, or W grade.
• An S grade earns course credit. An NCC grade earns no course credit.
• S and NCC grades will not count toward a cumulative grade point average. • You should carefully consider the possible short- and long-term implications of switching to an S/NCC option, and you are highly encouraged to consult with an advisor before making any grade changes.
• The withdraw deadline has also been extended to May 6, 2020. Withdraw or “W” grades may be converted to a No Credit Covid or “NCC” option.
Grading Guidance for Spring 2020
Highland Community College is announcing a Spring 2020 grade policy change in response to the Covid-19 pandemic. For courses and grades associated with the Spring 2020 semester only, the following modifications to HCC’s policy shall apply to eligible courses for the full term (16 weeks) or the second eight-week part of term.
Student and Instructor Withdraw Guidance
• The student and instructor withdraw deadline has been extended to May 6, 2020.
• Withdraw or “W” grades in second eight-week classes or after mid-term for 16-week classes may be converted to a No Credit Covid or “NCC” option.
Grade Process for Spring 2020
• At the end of the Spring 2020 semester, faculty will submit course grades as defined in their syllabi, just like any other semester.
• Once these grades are recorded, students may choose to convert their letter grade into a Satisfactory (S) or No Credit Covid (NCC) option.
• Students should carefully consider the possible short- and long-term implications of switching to an S/NCC option and are highly encouraged to consult with their advisor before making any grade changes.
• Students may make different grade choices for different classes, choosing to keep some letter grades, to receive a grade of Satisfactory (S) for letter grades C or above, and to receive No Credit Covid (NCC) for grades of D, F, U, or W.
• Any letter grades students choose to keep will be used to calculate their GPA.
• Allied Health field courses (NURS prefix) will not have the option to select “S” for a grade of A, B, or C due to student certification requirements. These students may choose NCC for a D, F, or W. • Courses converted to an “S” can be used to fulfill major, minor and General Education requirements when an “S” grade is earned.
• Courses with an “S” grade will fulfill Highland’s pre-requisite requirements of C or better for progressing to the next course in a course sequence. If a course requires a B or A in the pre-requisite, the “S” grade will not be sufficient for the pre-requisite.
• Grades converted to No Credit Covid (NCC) will not satisfy prerequisite or degree requirements, and they will not be considered a withdraw.
• Courses converted to the S/NCC designation will be excluded from the calculation of term and cumulative GPA.
• If a student elects to convert a course grade to the Satisfactory/No Credit Covid option, this choice becomes permanent and may not be reversed.
• Incomplete grades may be given for a period of time determined by the instructor up to one year. Individual students with incomplete grade requests will not be able to convert their grades to S/NCC once the faculty has assigned the grade.
• Spring 2020 grades will be posted in ROAR May 19.
• Spring 2020 students who are enrolled in eligible classes have until Thursday, June 4 at 5:00 PM to request class(es) to be recorded as Satisfactory/No Credit Covid in lieu of the assigned grade.
• Degrees will be awarded and diplomas certified once all grades are finalized after June 4 or after incomplete grades are resolved.
Other Important Considerations
• It is critical that all students discuss the issue of converting grades to the Satisfactory/No Credit Covid option with their advisor so that they can make informed decisions.
• Courses that are part of a program that allows the student to apply for licensure or certification, selective admissions in a professional track program, certain scholarship opportunities, and out-of-state transfer institutions should be reviewed carefully to ensure that students do not harm their future opportunities.
• Academic code of conduct issues will continue to be handled according to the policy.
• Students should understand that there may be short-term and long-term implications to financial aid, future educational or career goals, etc., in electing to convert course grades to Satisfactory/No Credit Covid. While HCC staff and faculty will do our best to support students, the College cannot control the positions of other educational institutions or external organizations.
• Individual students who receive an Incomplete for a Spring 2020 course will not have an opportunity to later convert this to a Satisfactory/No Credit Covid option once the grade is assigned.
• Students should also consider potential financial aid implications. While the Department of Education has provided guidance that the Spring 2020 semester should not be factored into satisfactory academic progress (SAP) calculations, it may be important to consider possible long-term implications for financial aid.
• Satisfactory/No Credit Covid courses will not count in the cumulative GPA. • Students placed on academic warning or termination are encouraged to consult their advisor before converting grades to S/NCC.