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Password reset form

Students online at Highland Community College

Please read:

  • This form will not reset your ROAR password. Please contact Admissions at or 815-599-3414 for assistance.
  • This form will reset the password used for the Highland Portal, Moodle, Zoom, Email, Filr, Panopto, and campus computers.
  • Password resets are typically completed during business hours when the college is open.
  • Your temporary password will be sent to the email address you enter below. Watch for an email from


Students can call the Library at 815-599-3456 or send an email to the ServiceDesk if they have any questions.

Faculty and Staff should contact the HCC ServiceDesk at 815-599-3628 or by sending an email to

Password Reset Request

Information necessary to reset Highland network passwords. Password resets are typically completed during business hours.

  • Hidden
    MM slash DD slash YYYY
  • Hidden
    Resetting questions allows you to “redo” the security response questions. This may be used if you have forgotten the answers to the questions you selected earlier or just want to select new questions.
  • Optional
  • This field is for validation purposes and should be left unchanged.

Additional help

Short Video on Information on Passwords and Password Resets

Live, in person help is available in the M-240 computer lab or in Information Technology (ITS) M-100 during college hours, normally 8 a.m. until 5:00 p.m. Monday-Friday. The campus is closed on weekends, holidays, and during the summer semester on Fridays.