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Help Request Form, How-To & FAQs

Having problems with Moodle, GroupWise, Word, or your computer?  Complete the form below for help.

Computer/Moodle/Software Questions

Please complete and submit to have computer/Moodle/software questions answered. Highland will reach out to you via email with an answer, suggestions, or request the device be brought in.

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  • Please select what you are having difficulty with.
  • Describe what is happening, including the browser used, type of computer/laptop/phone, location, class this is happening in, information to help us solve your problem in a timely manner.
  • This field is for validation purposes and should be left unchanged.

Many informational documents have been created to help you succeed. Please click on the links to open the document.


How to Enable Flash in Chrome

How to Open Word Documents when Word is Not On Your Computer

How to Save Word Documents when Word is Not On Your Computers

How to Find Your Highland Student ID # (begins with 9000 or 900)

How to Install & Run Office on a Chromebook

How to Open PDF in Reader…not your browser!

How to Save a File as PDF

How to Save to the Cloud (Google Drive, iCloud, OneDrive, etc.)

How to Solve Most Common Video Playback Issues

MoodleHow to log into Moodle

Moodle Forum Subscriptions

Moodle TurnItIn Assignment Submissions

Moodle Video Assignments

ZoomHow to log into a Zoom meeting

Online Courses

For more information about online and hybrid course offerings, visit the Searchable Schedule.

Y1, Y2, and Hybrid Courses-what are they?

Highland offers many courses in several modalities to fit the needs of students. Courses entirely online are Y1 sections, courses requiring minimal time on campus are sections Y2, and courses requiring some time on campus are sections HB. Highland offers Associate of Arts and Associate of Science degrees almost entirely online. Many students take a combination of face-to-face, hybrid, and online courses during their studies at Highland. At Highland, these courses may be determined by their section designations. “Y1” sections are strictly online-you will not need to come to campus at all. “Y2” sections may require several trips to campus, possibly for a single face-to face class meeting or to take tests on campus in a proctored environment. To take a course online, you will need a modern Internet-connected computer and some commonly available software. Hybrid sections are designated HB. These courses make use of the Internet for any or all of their course content-when and how much is up to the instructor. Classroom attendance is reduced but not eliminated; and hours of attendance may be flexible. If these details are a concern, you should contact the instructor or someone in his or her department before registering. Success in learning online requires a self-motivation and direction that may not be necessary for a face-to-face classroom. OASIS (Online Assessment System for Internet Studies) available at help you determine if you are ready for online learning. OASIS consists of two parts, study skills, and learning styles. While online courses are convenient, many students find they require more time than face-to-face, but the student’s learning experience may be more rewarding.

VM Sections

VM (virtual meeting) sections were approved for Fall 2020 semester. VM section code would indicate that class will meet at a regularly-scheduled time whether it be virtually or face to face. Instructors who prefer a hybrid approach may consider a combination of Zoom and face-to-face class meetings. A portion of students would meet f2f while other students would attend class via Zoom. Days could be alternated so that all students could have a f2f experience if desired, yet classroom capacity would be limited. Class times may be synchronous or asynchronous, depending on instructor’s requirements. There are two types of VM sections, one that is completely virtual and the other is class virtual with on-campus meetings.

Online Course Complaints

For information regarding online course complaints, please go to

Minimum Computer Requirements*

  • Computer processing speed of at least 1 Ghz, 2Ghzdual core or more is recommended
  • Memory, RAM 512 MB (min.), 2 GB or more is recommended
  • Disk space, 200 MB

*some courses will have additional requirements, check with course syllabus

Office 365, one license free for faculty and students

For more information regarding Microsoft Office 365, please visit the following page.

Usage Policy

The Information Technology Services Department seeks to provide the highest-quality services to the campus community. To understand the responsibilities as a student user, please read the Information Technology Acceptable Use Guidelines at ITS Acceptable Use – 2020.