Skip to Content

Online Student Services

Students online at Highland Community College

Help with online tools and resources

Click on Can’t log in and Password Reset link above right.

Can’t log in?

  • If you have answered security response questions, go to to reset your password off-campus anytime
  • Faculty or staff, contact ITS Hot Line at 815.599.3628
  • Call 815.599.3411 (T-146) or 815.599.3456 (library)
  • On campus stop into T-139 or the library

Password Reset Request

Information necessary to reset passwords. Password resets are available only when campus is open.
  • Date Format: MM slash DD slash YYYY
  • :
    Resetting questions allows you to "redo" the security response questions. This may be used if you have forgotten the answers to the questions you selected earlier or just want to select new questions.
  • This field is for validation purposes and should be left unchanged.

Short Video on Information on Passwords and Password Resets

Live help is available in T-139 computer lab 8 a.m. until 7:00 p.m. Monday-Thursday and 8 am to 4 pm on Friday. T-139 is open for all students. The campus is closed on weekends and holidays. If the campus is closed, the lab is closed.

Summer Session hours, June 10, 2019 through August 1, 2019, are Monday through Thursday 8 a.m. to 7 p.m.

Open Computer labs are in T-139, library, plus some computers are in the cafeteria.
As of 11/14/18, Student Run Help Desk is not available.  If you know of a qualified student, have them stop into T-146.  We want to continue this service but are need of a student worker.

Novell Filr, short demonstration of Filr


Students may call 815.599.3411 or email the login help desk at

Online Course Complaints

For information regarding online course complaints, please go to

Highland Campus

2998 W. Pearl City Rd. Freeport, IL 61032


Translate »