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Online Student Services

Students online at Highland Community College

Help with online tools and resources

Click on Can’t log in and Password Reset link above right.

Can’t log in?

  • If you have answered security response questions, go to to reset your password off-campus anytime
  • Faculty or staff, contact ITS Hot Line at 815.599.3628
  • Call 815.599.3411 (T-146) or 815.599.3456 (library)
  • On campus stop into T-139 or the library

Password Reset Request

Information necessary to reset passwords. Password resets are available only when campus is open.
  • :
  • This field is for validation purposes and should be left unchanged.

Your temporary password will be sent to the email address you supplied. Passwords will be reset by closing of the next day campus is open.

If you do not remember the answers to your security response questions, email and ask they be cleared.

Live help is available in T-139 computer lab 8 a.m. until 8:00 p.m. Monday-Thursday. T-139 is open for all students. The campus is closed on weekends and holidays. If the campus is closed, the lab is closed.

Summer Session hours, June 10, 2019 through August 1, 2019, are Monday through Thursday 8 a.m. to 8 p.m.

Open Computer labs are in T-139, library, plus some computers are in the cafeteria.
As of 11/14/18, Student Run Help Desk is not available.  If you know of a qualified student, have them stop into T-146.  We want to continue this service but are need of a student worker.


Students may call 815.599.3411 or email the login help desk at

Online Course Complaints

For information regarding online course complaints, please go to

Office 365, one license free for faculty and students

Once you receive your email address, you may download one free copy of Microsoft Office 365 by going to, inserting your school email address, then follow the instructions to download the program. You must also have a Microsoft account which includes a One Drive account, all free.  The Rosemary J. Shockey Bookstore also has Office 365 including a five computer license for $119.99 plus tax per year.

Usage Policy

The Information Technology Services Department seeks to provide the highest-quality services to the campus community. To understand the responsibilities as a student user, please read the Information Technology Acceptable Use Guidelines ITS_Acceptable_Use_2015.

How to Create Accessible Documents
Word 2013, links to researched practices, checklist and demonstration.Why & How to Create Universally Designed Word DocumentsWord Checklist
PowerPoint 2013, links to researched practices, checklist and demonstration.Why & How to Create Universally Designed PowerPointsPPT Checklist
Audio & Video Files, documents will be posted soon.
PDF Files, links to researched practices and checklist.How & Why to Create Universally Designed PDFsPDF Checklist

Highland Campus

2998 W. Pearl City Rd. Freeport, IL 61032


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