Skip to Content

Student Assistance


How do I login to my ROAR account?
Go to and click on Login in the upper right-hand corner. Click on the ROAR icon. Enter your 9 digit ID number (the first 3 numbers are 900). If you forget your User ID, you can click on Look up my User ID. Enter your pin. If you forget your pin, click on Forgot Pin after entering User ID.

How do I login to my Online Bill Pay account?
There are two ways:
Login to ROAR (see above), click on Student Services, then Student Account, click on View Account Balance by Term, scroll to the bottom of the page and click on Online Bill Pay, then click on Online Bill Pay again.


Go to the home page click on Login and click on the Online Bill Pay icon and use your ROAR login user ID and pin.

How do I login to my HCC e-mail account?

Go to the HCC Login page In the Username field, type your first initial, middle initial,
last name- no spaces. For example: jajones would be the username for John A Jones. The initial password is your six-digit birth date, i.e. mo/day/yr. For example, 030677. When prompted, create a new password that is at least 12 characters long.


How do I know if I need to sign up for a payment plan?
If you are not paying your tuition and fees in full, or if your financial aid does not cover your charges in full, you must set up a payment plan prior to the next deadline date to avoid being dropped from your classes.

To check your balance, login to Online Bill Pay, click on Current Activity, or View Activity, then choose the term in View Transactions by Term. Estimated aid is listed and followed by current activity which includes all charges and payments. The estimated aid less the balance of current activity is your outstanding balance that requires a payment plan if you are not paying your balance in full.

How do I sign up for a payment plan?
Login to Online Bill Pay, click the Payment Plans tab and choose Manage Plans, Enroll Now, Select Term. The available payment plans for the term in question will be listed. Choose one of the plans listed and proceed through the menus to set up your plan. Please note that the plan fee is due at sign up.

If I need a payment plan, am I required to make my payments online?
No. Online payment is convenient and secure, but you are not required to do so. If you would prefer to pay by other methods, please see the Cashier’s Office on the second floor of the Student/Conference center.


How do I view and/or print my class schedule?
Login to ROAR (see above), click on Student Services, then Registration, then Class Schedule, Class Schedule Detail, or Class Schedule by Day and Time, then select appropriate term and print.

How do I check my current balance?
Login to ROAR (see above), click on Student Services, then Student Account, then View Account Balance by Term/Online Bill Pay to see your up-to-date balance (not available 12 a.m. – 4 a.m.).

Will I be receiving a mailed paper bill?
No. In order to streamline our process and go more “green,” students will receive an e-statement. An email will be sent on the first of the month informing you that your statement is ready. To view your bill in Online Bill Pay, click on My Account (s), and select the most recent statement. Pr choose Current Activity or View Activity.

To view your bill from ROAR, click Student Services, click on Student Account, then View Account Balance by Term and scroll down to the bottom of the page and click on Online Bill Pay and follow the links.


How do I know if I am eligible for financial aid?

There are several ways to determine if you are eligible for financial aid.

  • Review the confirmation page when you submit your FAFSA online.
  • Highland’s Financial Aid Office also sends out award letters at certain times throughout the school year that will show what you qualify for and any missing requirements you
    may have.
  • Login to Online Bill Pay / View Activity and check the tab. You can also select Recent Account Activity from the My Account screen and choose the current term to view more information.